For the safety and security of both you the customer, and us as the seller; we accept PayPal or credit/debit card processed through the PayPal service.
We have leveraged our partnerships with both DHL and USPS to offer you the fastest shipping possible. We ship using either carrier. If your location calls for it, we will even use a combination of both to get the item to your door as fast as possible.
The cost of the item along with the shipping/handling and if any taxes may apply are all stated on the product page and subsequent checkout pages.
We are open Monday – Friday 9:00-4:30pm (EST). We are also closed on most nationally recognized holidays. Inquires will be followed up promptly within 1 business day.
A return merchandise authorization (RMA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product’s warranty period.
Changes cannot be made after an order has been shipped, but it may be possible to make an update to your order if it hasn’t. Confirmation emails can be forwarded manually to an updated email address by contacting Customer Service either by email or phone call.
How do I know if the item has been shipped out? How long does it take for me to receive my item after purchase?
The refund will be processed once we receive the item. Please make sure you have the RMA # on the package or we won’t be able to identify your mail. It would be great if you returned the item with a tracking # so that we can check the status of the package for you.
Please CONTACT US with any questions or concerns.
Both of these terms refer to items that we do not currently have in our facility. Some products may appear as Out of Stock. If you ordered an item and did not receive it because it was Back Ordered or Out of Stock, it will be shipped out once it is in stock. It is possible that we may or may not restock the item in the near future.
Due to high order volume, sometimes we do make mistakes and we are very sorry. If possible, please CONTACT US and provide our Customer Service Team with a picture or information of the incorrect item(s) received. We will do our best to address this issue and send you the correct item as quickly as possible.
Currently we are closed New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. Anything placed on that day will go out the following business day.
Unfortunately, we cannot account for holidays where the post office is closed. If that is the case please allow for one business day for it to be shipped.
For Christmas, please allow five to six business days for your item to arrive. For example, if Christmas Day falls on a Thursday, the item would need to be ordered by Tuesday or Wednesday of the previous week.
Thank you for your service! We appreciate everything you do for our country! Now to answer your question, we sure do. It will be shipped out using USPS First Class mail.
Absolutely. We ship anywhere in the world for a low flat fee. Please check your checkout pages prior to purchase for a breakdown of shipping costs.
I am on your site and cannot find a case for my phone. Are you going to be making a case that fits my phone?
We strive to provide accessories for every phone on the market. In all likelihood we will have products in stock in the near future. Please check back, follow us on social media, or sign up for our newsletter to receive announcements and updates on current / upcoming products.
Unfortunately, we can not guarantee the durability of your device and therefore make no guarantees that your device will not be damaged during mishandling; even with our most protective cases attached to it. Please contact your service provider for information on your device’s warranty information. Using a CoverON case will NOT void your phone’s protection plan or warranty.
If your VitaCase came with a screen protector, we recommend installing it before the case. First, remove the bumper from the hard plastic piece. Place your phone into the plastic back piece, lining up the cutouts. Here comes the tricky part: starting at the top of your phone, snap the bumper into place going along the entire outside of the case until it is installed. If you have any more questions or are still having trouble, feel free to email or call us.
Currently we do not offer gift cards. But check back soon!
Polycarbonate is a synthetic thermoplastic resin used for molded products. Basically, it is a very hard and durable plastic.
TPU stands for Thermoplastic polyurethane which is a mixture of hard plastic and soft silicone. It is dense, smooth, semi-flexible, and very durable.
Silicone is a synthetic material like that of polycarbonate and TPU, except that is it softer and more flexible.